The Green Room

Reviews about The Green Room

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  Jan Ibberson Review added: 2018.10.22

  ★ ☆ ☆ ☆ ☆
  Very cheesed off with this place now. We visited in early July, hoping to eat before seeing a show at the Hippodrome. Ordered in plenty of time and despite telling the staff we needed to be leaving in time for the show, we waited and waited . Eventually, as it came up to almost ONE HOUR after we had ordered, it become clear that we wouldn't make it in time, so told the staff we were going to have to give up on our food. We had already paid at the bar, on ordering, so my husband and the waitress went through the business of refunding our payment, by debit card. Despite the so-called refund, it has never appeared in his bank account. We have emailed, telephoned many, many times, lately telephoning almost daily. Each time we are told that the manager "will be in later", "will ring you back", "the manager is on holiday and will be in touch when he's back next week" - all sorts of excuses. We are still owed nearly £50 from a meal we never got because this place could not serve us within a reasonable amount of time. Expect a recorded delivery letter in the near future.

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